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Tales from the Support Trenches

Good support call: Introduction, blah blah, Chris is one of our experts, blah blah. Question: Which port do I plug the wire into, one or two? Answer: Two Thanks! Bye! More involved support call: Introduction. System not working as expected. <…hour long diagnostic conversation…> Really?…

Evil Network

Spent the morning on the phone with a real, live customer and I may have actually been able to solve his problem. Guy had a cluster, see…and…well…there were some technical details, see…and now he has a WORKING cluster. I think. Then Chris and I met…

Train train train

Tried to work from home yesterday morning. No dice. The still-packed boxes kept calling out to me: Chris, unpack us, unpack us! Unpack us, you obsessive compulsive freak. You know you can’t rest until we’re unpacked… So I took the 9:50 train in. That sucked…

Bowels

So, contrary to all good opinion and intention, I find myself back in the guts of the 10 year old C / C++ monstrosity that is BLAST. For those who aren’t bioinformatics geeks, BLAST is the Basic Local Alignment Search Tool. It’s the very most…

Phrases I’ve Heard Enough This Week

“Space”: Our application is poised to become market dominant in this space“Grid”: Our application is grid compliant, grid aware, and grid integrated to compete in this space“Best of Breed”: Our best of breed grid services application will control the P2P space“Web Services”: The web services…

Public Policy

I heard a conversation on the radio this morning which was a classic example of how to lose (win) a political debate. The topic was transportation policy. The occasion was an ongoing strike of the bus drivers (which sucks all around). The participants were the…