{"id":461,"date":"2018-07-05T08:59:29","date_gmt":"2018-07-05T12:59:29","guid":{"rendered":"https:\/\/dwan.org\/?p=461"},"modified":"2019-10-25T12:22:50","modified_gmt":"2019-10-25T16:22:50","slug":"bias","status":"publish","type":"post","link":"https:\/\/dwan.org\/index.php\/2018\/07\/05\/bias\/","title":{"rendered":"Bias"},"content":{"rendered":"<p>This is a personal story about workplace bias.<\/p>\n<p>In my first management gig, between 2004 and 2013, I built an all male team.<\/p>\n<p>\u201cKeep the company mostly male\u201d was never a goal. In fact, if anyone had said that kind of crap out loud \u2013 the whole team would have reacted with disgust. I\u2019m pretty sure that we didn\u2019t break any laws or even \u201cbest-practices.\u201d We had the required nondiscrimination policies and we took our annual sexual harassment training seriously.<\/p>\n<p>For all that, the numbers are unambiguous: The people we hired and retained for the technical team were almost all men. Since I had a major role in our recruiting, hiring, and workplace practices, I\u2019ve got to own that.<\/p>\n<p>Bias is harder to isolate and pin down than crimes like assault and harassment. Bias feels vague, which provides wiggle room for those of us who hold the power to make change, rather than excuses.<\/p>\n<p>I\u2019m writing this now because I wish that someone had pointed it out to me at the time.<\/p>\n<h1>The dangers of monoculture<\/h1>\n<p>I\u2019m proud of my nine years at that company. By every metric that we used, I think that we did a really good job. We bootstrapped from four people to fourteen without taking any external investment. We made payroll every single month, launched three products, and did all sorts of cool stuff.<\/p>\n<p>Still, I know that we could have done better \u2013 and I\u2019m not just talking about the moral perspective here.<\/p>\n<p>When recruiting, we tended to reach only within our existing network. We hired people that we already knew or had heard of rather than casting a wider net. That\u2019s part of why we recapitulated the biases of our industry.<\/p>\n<p>This also created an intellectual monoculture in which we were all pretty sure of our own superiority. For all that the team was broad-minded and incredibly creative \u2013 we were also stuck with a tiny slice of the intellectual landscape.<\/p>\n<p>Year over year this siloing held us back. It made it all too easy to believe that we were the very best. From where I sit now, that comes across as immature. It\u2019s the arrogance of a regional sports champion that has never gone to a national competition.<\/p>\n<p>From the outside, I can see how provincial we were.<\/p>\n<p>That attitude (plus always showing up with an all male team) certainly cost us customers over the years. The NY Times has a decent article on <a href=\"https:\/\/www.nytimes.com\/2016\/10\/01\/business\/media\/brands-to-ad-agencies-diversify-or-else.html\">how all male sales teams are less competitive.<\/a><\/p>\n<p>On the performance side, you don\u2019t have to take my word for it. Read <a href=\"https:\/\/hbr.org\/2016\/11\/why-diverse-teams-are-smarter\">Why Diverse Teams Are Smarter<\/a> from the Harvard Business Review. Look at the <a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/why-diversity-matters\">Mckinsey report on how more diverse leadership makes companies more profitable<\/a>.<\/p>\n<p><a href=\"http:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/0146167208328062\">My very favorite study in this space<\/a> says it right in the abstract:<\/p>\n<p><code>Groups with out-group newcomers (i.e., diverse groups) reported less confidence in their performance and perceived their interactions as less effective, yet they performed better than groups with in-group newcomers (i.e., homogeneous groups). Moreover, performance gains were not due to newcomers bringing new ideas to the group discussion. Instead, the results demonstrate that the mere presence of socially distinct newcomers and the social concerns their presence stimulates among oldtimers motivates behavior that can convert affective pains into cognitive gains.<\/code><\/p>\n<p>I know a man who is an influential leader at a well known organization. He scans the author lists of scientific papers before reading the abstracts. If he doesn\u2019t recognize the names, he doesn\u2019t bother to go further. He once told me why: \u201cIt saves time. If they were any good, I would already have heard of them.\u201d<\/p>\n<p>Provincial.<\/p>\n<h1>Nature vs Nurture<\/h1>\n<p>The few women who did choose to join the company tended to leave after a much shorter tenure than the men. That difference speaks to workplace culture. I have to own that too, since I was responsible for many of the team\u2019s day to day practices.<\/p>\n<p>With what I know now, I can see that I built a place where it was pretty easy for people like me to succeed. My guess is that the more different a person was from me in their work and life patterns, the harder they would find it to succeed in my organization.<\/p>\n<p>That inattention sabotaged the few people who made it past the filters described above.<\/p>\n<p>As above, there\u2019s no malice required. I just wasn\u2019t paying attention.<\/p>\n<p>Stated baldly, it\u2019s a pretty weak and inexperienced manager who can only manage people just like himself.<\/p>\n<h1>It matters<\/h1>\n<p>This isn\u2019t all in the past.<\/p>\n<p>Just this year, in 2018, I took flak from several long-term friends because my \u201cpolitical correctness\u201d made it harder for us to organize a joint marketing opportunity.<\/p>\n<p>It\u2019s all too easy to make excuses. The reality is that the state of inclusion in our industry is an embarrassing and broken thing.<\/p>\n<p>It is our job to fix it.<\/p>\n<p><a href=\"https:\/\/www.statnews.com\/\">Stat News<\/a> has published several articles lately that shine a spotlight on some of the most egregious behavior. One stark example is <a href=\"https:\/\/www.statnews.com\/2018\/06\/12\/topless-dancers-bio-convention-pabnab\/\">their coverage of the Party At Bio Not At Bio<\/a>. In case you haven\u2019t heard, sponsors paid to have their logos painted on nearly nude women who danced for the crowd\u2019s amusement.<\/p>\n<p>That\u2019s not a \u201cMad Men\u201d episode, it\u2019s the state of biotech in 2018.<\/p>\n<p>The sponsors, organizers, and attendees aren\u2019t bad people \u2013 but they weren\u2019t paying attention. Making sure that the environment was safe and inclusive didn\u2019t make the list of priorities.<\/p>\n<p>It takes work to overcome these systemic biases. Fortunately, there are resources available. <a href=\"https:\/\/twitter.com\/ladyleet\/lists\/fempire\/members\">This twitter list of 300 women in tech you should follow<\/a> is up to 522 members. <a href=\"https:\/\/500womenscientists.org\/\">https:\/\/500womenscientists.org<\/a> makes it laughable to use the excuse that there are no qualified women available for speaking engagements.<\/p>\n<h1>Broccoli in your teeth<\/h1>\n<p>It\u2019s still hard to talk about this stuff. I hesitated a long time before writing this post, and still longer before hitting \u201cpublish.\u201d<\/p>\n<p>That hesitation is because it is awkward, uncomfortable and weird every single time that I take a customer or a business contact aside and privately point out that they\u2019ve got an all-male team.<\/p>\n<p>People get defensive, evasive, and occasionally even insulting and sanctimonious. They come back with \u201cwhat about,\u201d and even bring up examples from my own past where I didn\u2019t live up to the ideals that I\u2019m now pushing on them.<\/p>\n<p><a href=\"https:\/\/twitter.com\/fdmts\/status\/1011277631336140800\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-468\" src=\"https:\/\/dwan.org\/wp-content\/uploads\/2018\/07\/tweet-1024x619.jpeg\" alt=\"\" width=\"525\" height=\"317\" srcset=\"https:\/\/dwan.org\/wp-content\/uploads\/2018\/07\/tweet-1024x619.jpeg 1024w, https:\/\/dwan.org\/wp-content\/uploads\/2018\/07\/tweet-300x181.jpeg 300w, https:\/\/dwan.org\/wp-content\/uploads\/2018\/07\/tweet-768x464.jpeg 768w, https:\/\/dwan.org\/wp-content\/uploads\/2018\/07\/tweet.jpeg 1284w\" sizes=\"auto, (max-width: 525px) 100vw, 525px\" \/><\/a><\/p>\n<p>It\u2019s important to power through that discomfort: A former colleague ran her group on the \u201cmust inform\u201d principle. Whether it was broccoli in the teeth, a wardrobe malfunction, or something more significant \u2013 it was the team\u2019s obligation to help each other.<\/p>\n<p>The benefit was clear: Her team never showed up with junk in their teeth, or with easily correctible biases showing.<\/p>\n<p>I wrote this because I wish that my mentors back in the day had said something to me.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This is a personal story about workplace bias. In my first management gig, between 2004 and 2013, I built an all male team. \u201cKeep the company mostly male\u201d was never a goal. In fact, if anyone had said that kind of crap out loud \u2013&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-461","post","type-post","status-publish","format-standard","hentry","category-equity"],"_links":{"self":[{"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/posts\/461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":43,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/posts\/461\/revisions"}],"predecessor-version":[{"id":1135,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/posts\/461\/revisions\/1135"}],"wp:attachment":[{"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/media?parent=461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/categories?post=461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dwan.org\/index.php\/wp-json\/wp\/v2\/tags?post=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}